Hello and welcome to our community site!
I am Julie Basu, the Founder and CEO of smartQED. Having been involved in numerous IT incidents and problem investigations in my work, I came to realize the value of systematic, in-depth analysis of potential causes for a problem.
With text-based tools such as chats and tickets, investigating a problem can be a confusing, chaotic, and inefficient process. It is easy to miss culprits that, on hindsight, seem obvious. Problems may repeat due to lack of proper root cause analysis, and affect the reliability of our product and services.
We at smartQED believe in the power of visual collaboration, especially for the distributed and virtual teams common in this digital era. We have reimagined the traditional method of cause analysis using the Fishbone diagram, and transformed it with the combined power of real-time collaboration, integrated fault analysis, and self-learning.