2. Add & Update Causes
In this video, we explain step by step how to add and update causes using the smartQED bot for Slack – the QED bot. This bot (i.e., an integrated Slack app that responds to slash commands) lets you use the power of smartQED’s structured incident resolution directly from a Slack channel. Slack channel users can collaborate on the investigation and build up the structured “investigation map” with notes, evidence, status etc.
The investigation status is crystal clear to everyone on the team, and does not require reading numerous chat messages. Fix it Faster. Easier. Smarter.
To know more, please check our other videos related to this topic, and also visit our knowledge base: https://community.smartqed.ai/knowledge-base/?top-category=slack-bot-user-guide