In today’s technology-dependent world, rapid resolution of IT incidents is more critical than ever before. Incident Resolution is very often slow and laborious due to inefficient collaboration within and across teams, inadequate knowledge reuse, delays due to ad-hoc and unclear strategies, and shortage of subject matter experts. The team collaboration problem has worsened at these challenging times when people are working remotely due to the virus crisis.
The smartQED Solution
Visualize problems as Investigation Maps™ to enable faster collaboration – see potential causes for a problem in a structured way, with in-context details per cause and automatic merging of concurrent user updates. Also augment human intelligence via Machine Learning on prior problems – see cause & action recommendations for faster resolution of new problems.
Efficient and effective collaboration is of utmost importance for remote teamwork. Our solution brings significant benefits to distributed teams in charge of supporting business-critical systems.