1. Quick Start Guide

• 1. Step By Step Guide

  • 1. Add an application
  • 2. Add a problem
  • 3. Manual & automated reports
  • 4. Template Creation

• 2. Getting Started

  • 1. Add & manage an application

• 3. QED Space

  • 1. Open, investigate & resolve a problem

• 4. QED Insights

  • 1. Get recommendations for a new problem

2. Video Tutorials

• 1: Create an Application
• 2. Create a Problem
• 3. Causes for a Problem
• 4. Notes & Attachment
• 5. Clues
• 6. Actions in smartQED
• 7. Status of Causes in smartQED
• 8. smartQED Reports
• 9. Export smartQED Incident Data to MS Excel
• Problem Matching and QED Insights
• QED Templates
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3. smartQED demo

• smartQED Demo Video - See It In Action!

4. FAQ's

• 1. Configuration Activities

  • 1. Configure Account

    • 1. How do I create a new account?
    • 2. How do I sign in to smartQED?
    • 3. How do I sign out of smartQED?
    • 4. How do I configure the Account Settings?
    • 5. Configuring the account settings?
    • 6. Who can configure the Account Settings?

  • 2. Configure Application

    • 1. How do I create a new Application?
    • 2. How do I configure an Application?
    • 3. Who can configure an application?
    • 4. How do I pin an application to the top?
    • 5. How do I add/remove collaborators?

• 2. Problem Resolution Life Cycle

  • 1. Add a Problem

    • 1. How do I add a problem?
    • 2. Change the status of a problem?
    • 3. How do I choose a problem to work on?

  • 2. Add Clues or Symptoms

    • 1. How do I add symptoms to a problem?
    • 2. How do I change a clue to a symptom?
    • 3. How do I edit a clue or symptom?
    • 4. How do I delete a clue or symptom?
    • 5. I don't see the symptoms in ‘QED Clues’?
    • 6. Selecting the time zone for symptoms?
    • 7. Add notes & attachments to a clue?

  • 3. Find & Explore Matches

    • 1. Compute matches for a problem?
    • 2. Compare a match for the problem?
    • 3. How do I ‘accept’ a match?

  • 4. Cause-Effect Analysis with Clue Board

    • 1. How do I pin clues to the clue board?
    • 2. How do I connect the clues with arrows?
    • 3. Delete the arrows on the clue board?
    • 4. Unpin clues from the clue board?
    • 5. Take a snapshot of the clue board?

  • 5. Do Cause Analysis using the Fishbone

    • 1. Do cause analysis using a fishbone

  • 6. Mark the Cause Analysis as Complete

    • 1. How do I mark the cause analysis as complete?

  • 7. Document the Solution

    • 1. Steps to document the solution

  • 8. Close the Problem

    • 1. Steps to close the problem

• 3. Reporting

  • 1. Generate Reports

    • 1. Steps to generate reports

• 4. Miscellaneous

  • 1. Miscellaneous Activities

    • 1. Learn to perform other activities

smartQED Application Login

• smartQED Application Login

Context Operations

• Add Collaborator
• Connect Application
• Select Problem

Information Operations

• 1. Connection
• 2. Causes
• 3. Cause Details
• 4. Actions & Timeline
• 5. History
• 6. Reports & History
• 7. Get AI Recommendation/ Insights

Update Operations

• 1. Problem

  • 1. Update a Problem
  • 2. Adding a Problem
  • 3. Edit a Problem
  • 4. Locking a Problem
  • 5. Unlocking a Problem
  • 6. Using Commander

• 2. Cause

  • 1. Adding a Cause
  • 2. Renaming a Cause
  • 3. Deleting a Cause
  • 4. Setting Status
  • 5. Assigning a Collaborator
  • 6. Adding Note to a Cause

• 3. Clue

  • 1. Adding a Clue
  • 2. Pinning a Clue
  • 3. Adding a Clue Note

• 4. Action

  • 1. Adding an Action
  • 2. Editing an Action

Import Template

• Import Template

Logout

• Logout

Introduction to smartQED

• 1. What is smartQED Incident Collaboration?
• 2. Problems, Causes, Clues, Actions
• 3. What is the smartQED Slack bot?
• 4. How to install?
• 5. Get Support
• 6. Privacy policy
• 7. Terms of service

Get started with smartQED Slack bot

• 1.Quick start steps
• 2. Install the Slack bot in your workspace
• 3. Login to your smartQED account
• 4. Connect to application & select a problem
• 5. Add a problem & causes
• 6. Specify clues & add actions
• 7. Set the status of causes
• 8. Lock the problem analysis

smartQED Slack bot Slash Commands

• 1. Slash commands for smartQED Slack bot
• 2. Informational Commands
• 3. Update Commands for Problems
• 4. Update Commands for Causes
• 5. Update Commands for Clues
• 6. Update Commands for Actions
• 7. Set the Problem or Incident Context

Slack bot Video Tutorials

• 1. Getting Started
• 2. Add & Update Causes
• 3. Adding Notes & Files
• 3. Notes, Attachments & Clues
• 4. Specifying Clues in smartQED Slack Bot
• 5. Adding Actions in smartQED Slack Bot
• 6. Assign Status, Users and Lock Analysis
• 7. Informational Commands

smartQED Slack App Overview Video

• Introducing the smartQED Slack app